D2C Support
Our solutions are designed specifically for Direct to Customer E-commerce platform businesses so that they achieve phenomenal growth, and better customer satisfaction rates across multiple sales channels including marketplaces & own website.
E-Commerce Support
We are professionals with expertise in various tickets/email management software. This makes an edge in promptly answering the customer emails, queries, or complaints. We are always willing to learn any new software or customer handling technique to improve our craft.
Live Chats
By offering live chat services, you can increase your brand’s trustworthiness by building relationships with your customers. The communication is effortless due to the quick nature of the live chats. Approximately 79% of our customers opted to join live chats since they are faster and simpler to engage with. Our team is expertly trained with a strong command of words to touch the expectations of the customers round the clock.
Social Media Engagement
As per the studies, online reviews affect the purchasing decisions of 67.7% of the consumers. Our team is trained in reverting the comments or reviews over social media platforms. The positive reviews are handled using friendly and more consistent language while the negative ones are personally addressed and are handled with the utmost care by taking the necessary actions.
Order Entry, Processing, and Tracking
Every company has a unique approach for order fulfillment. This can be based on the customers, fulfillment locations returns processed, vendors, etc. Our team is competent in working on the various order processing software so that the product gets into the customer’s hands as efficiently as possible. The team is flexible to learn any new software as per the requirements.
Returns-Exchange Management
Regardless of the reasons, returns are costly to operate especially for the average E-Commerce company. Every return is personally managed by the managers in the team and all the necessary actions are taken as per the organization’s cost and benefits.
SOP Creation
Standard Operating Procedures (SOPs) are the documented process that a company has in place to ensure that the product and services are delivered consistently every time. Our team believes that SOPs is a useful business tool as it communicates the correct way of carrying out an activity within your organization. Thus, working on this belief we ensure that while creating SOP every minute detail is being acknowledged and is documented in a correct and simple manner.
Product Listing
There are numerous categories for uploading items to a website, and it is critical to upload and list the product in the appropriate category. Our team frees you to perform the core of product listing, and we list them in the appropriate categories and according to their standards.
IoT Support
In the Internet of Things age, just as goods change to become “smart,” customer service must evolve to become a “smart” service model. The true value of IoT is not only linking devices to their users but also providing an integrated management platform powered by big data to centralize and automate customer care. Our team takes one step further to make the devices work for our customers.
Admin Services
Administrative support services explicitly refer to giving help to a corporation in a well-organized and well-regulated manner. It consists of day-to-day chores that keep an office functioning smoothly and effectively. Our team is well versed in the admin services of the company and delivers well-organized and well-regulated assistance to a company.
SaaS Support
SaaS customer support is the act of assisting customers both before and after they purchase your product. When customers hit a brick wall or have concerns, our support team will be available to assist them to flourish with your product.
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about any of our products or services